FJSS2 - Mod 3 - Ep 2: Talking Appropriately
FJSS 2: Character, Attitude & Moving Up • 11m
In this segment, students will learn that terms of endearment, slang, street language, off-color jokes, swearing and racial or gender epithets are not only offensive in the workplace but can also be considered illegal in many cases. No boss wants to run the risk of a lawsuit because a worker cannot control his or her language. In addition, students will see how inappropriate use of language can lead to hurt feelings and create an unprofessional atmosphere that undermines productivity.
Up Next in FJSS 2: Character, Attitude & Moving Up
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FJSS2 - Mod 3 - Ep 3: Behaving Approp...
Goofing off, horseplay, and intimate touching are not only distracting, they can raise legal and safety issues on the job. Invasions of personal physical space, overly familiar terms of address and joking behavior can make customers uncomfortable. In addition, it can tell a boss that a worker is ...
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FJSS2 - Mod 4 - Ep 1: Being Welcoming
Meeting customers’ needs is the only reason for a company to be in business. No time is more crucial to establishing a long-term relationship than the first moment of contact. Making the customer feel welcomed should be the number one priority of every employee. In this segment, students will lea...
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FJSS2 - Mod 4 - Ep 2: Being Professional
This segment shows your students how to set the stage for positive interaction by creating an atmosphere of courtesy, friendliness, and concern. Students will learn proper telephone etiquette and how to be accommodating and helpful to customers.
