FJSS2 - Mod 3 - Ep 3: Behaving Appropriately
FJSS 2: Character, Attitude & Moving Up • 10m
Goofing off, horseplay, and intimate touching are not only distracting, they can raise legal and safety issues on the job. Invasions of personal physical space, overly familiar terms of address and joking behavior can make customers uncomfortable. In addition, it can tell a boss that a worker is immature and does not take his or her job seriously. Students will learn that bosses quickly weed out employees who treat the workplace as a playground and the people in it as playmates.
Up Next in FJSS 2: Character, Attitude & Moving Up
FJSS2 - Mod 4 - Ep 1: Being Welcoming
Meeting customers’ needs is the only reason for a company to be in business. No time is more crucial to establishing a long-term relationship than the first moment of contact. Making the customer feel welcomed should be the number one priority of every employee. In this segment, students will lea...
FJSS2 - Mod 4 - Ep 2: Being Professional
This segment shows your students how to set the stage for positive interaction by creating an atmosphere of courtesy, friendliness, and concern. Students will learn proper telephone etiquette and how to be accommodating and helpful to customers.
FJSS2 - Mod 4 - Ep 3: Handling Compla...
Any business that wants to keep its customers needs to have employees who want to solve a customer problem. “Sorry, I can’t help you” is not acceptable. A successful employee empathizes with the customer’s irritation and is flexible enough to find solutions. This section will teach your students ...