Watch FJSS2 - Mod 4 - Ep 1: Being Welcoming

Watch FJSS2 - Mod 4 - Ep 1: Being Welcoming

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FJSS2 - Mod 4 - Ep 1: Being Welcoming

FJSS 2: Character, Attitude & Moving Up • 16m

Up Next in FJSS 2: Character, Attitude & Moving Up

  • FJSS2 - Mod 4 - Ep 2: Being Professional

    This segment shows your students how to set the stage for positive interaction by creating an atmosphere of courtesy, friendliness, and concern. Students will learn proper telephone etiquette and how to be accommodating and helpful to customers.

  • FJSS2 - Mod 4 - Ep 3: Handling Compla...

    Any business that wants to keep its customers needs to have employees who want to solve a customer problem. “Sorry, I can’t help you” is not acceptable. A successful employee empathizes with the customer’s irritation and is flexible enough to find solutions. This section will teach your students ...

  • FJSS2 - Mod 5 - Ep 1: Listening

    Active listening means getting involved, taking things seriously, asking questions and making sure you fully understand instructions before completing a task. In this section, students will learn to use active listening skills and to display cues that they are fully engaged when taking instructio...