FJSS2 - Mod 4 - Ep 2: Being Professional
FJSS 2: Character, Attitude & Moving Up • 21m
This segment shows your students how to set the stage for positive interaction by creating an atmosphere of courtesy, friendliness, and concern. Students will learn proper telephone etiquette and how to be accommodating and helpful to customers.
Up Next in FJSS 2: Character, Attitude & Moving Up
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FJSS2 - Mod 4 - Ep 3: Handling Compla...
Any business that wants to keep its customers needs to have employees who want to solve a customer problem. “Sorry, I can’t help you” is not acceptable. A successful employee empathizes with the customer’s irritation and is flexible enough to find solutions. This section will teach your students ...
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FJSS2 - Mod 5 - Ep 1: Listening
Active listening means getting involved, taking things seriously, asking questions and making sure you fully understand instructions before completing a task. In this section, students will learn to use active listening skills and to display cues that they are fully engaged when taking instructio...
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FJSS2 - Mod 5 - Ep 2: Being Focused
Every small task is vital to a business. Balancing the big picture with attention to detail can be a challenge for new employees. In this segment, students will learn that not paying attention to detail or becoming easily distracted often leads to mistakes. Show your students how sweating the sma...
