FJSS2 - Mod 4 - Ep 3: Handling Complaints
FJSS 2: Character, Attitude & Moving Up • 30m
Any business that wants to keep its customers needs to have employees who want to solve a customer problem. “Sorry, I can’t help you” is not acceptable. A successful employee empathizes with the customer’s irritation and is flexible enough to find solutions. This section will teach your students the fundamentals of meeting the needs of the unhappy customer. After all, if enough customers walk away, so will the paycheck.
Up Next in FJSS 2: Character, Attitude & Moving Up
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FJSS2 - Mod 5 - Ep 1: Listening
Active listening means getting involved, taking things seriously, asking questions and making sure you fully understand instructions before completing a task. In this section, students will learn to use active listening skills and to display cues that they are fully engaged when taking instructio...
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FJSS2 - Mod 5 - Ep 2: Being Focused
Every small task is vital to a business. Balancing the big picture with attention to detail can be a challenge for new employees. In this segment, students will learn that not paying attention to detail or becoming easily distracted often leads to mistakes. Show your students how sweating the sma...
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FJSS2 - Mod 5 - Ep 3: Being Thorough
This segment will teach your students the basics of planning, organization and neatness as well as the importance of quotas and deadlines, standardized procedures, following orders to the letter and choosing the right tools for the right job.
