Active listening means getting involved, taking things seriously, asking questions and making sure you fully understand instructions before completing a task. In this section, students will learn to use active listening skills and to display cues that they are fully engaged when taking instructions. The art of asking clarifying questions and the use of focused body language, eye contact and tone of voice are modeled in detail.
Every small task is vital to a business. Balancing the big picture with attention to detail can be a challenge for new employees. In this segment, students will learn that not paying attention to detail or becoming easily distracted often leads to mistakes. Show your students how sweating the sma...
This segment will teach your students the basics of planning, organization and neatness as well as the importance of quotas and deadlines, standardized procedures, following orders to the letter and choosing the right tools for the right job.
Personal problems, bad moods and complicated social lives that spill over into the workplace can destroy productivity and harmony. In the workplace, work should always come first. Any time wasted indulging personal needs at the expense of work needs is viewed as unacceptable by bosses. Students w...