Students will learn why being trustworthy is rated by employers as the #1 personal quality employees must have to be retained or advanced. They will see that if they lie (even a “small” lie) or cheat the boss in any way and he or she finds out about it, they will most likely be fired. If you lie ...

This segment will teach your students that ethical people base their actions on a set of rules that are important to them and the people they live and work with. Students will learn that bosses often view employees as being with them or against them. They’ll learn that bosses view passing blame a...

Being able to work with people from diverse backgrounds is a must in today’s workplace. Students will learn that being tolerant means accepting people for who they are and being able to interact with people of different cultures and gender without prejudice. Students will also learn that expressi...

Students will learn why being cooperative is rated the #2 personal quality employees must have to be retained or advanced. Employers want staff that can get along and work as a team. While at work, it’s harmony the boss looks for, and it’s respecting, not necessarily liking, that matters. Bickeri...

From the boss’ point of view, the best way to look out for #1 is to look out for the team. Being able to switch gears and offer help to co-workers when it’s needed is essential to a smoothly running workplace. Students will learn that being helpful is at the heart of cooperation. They will also l...

If employees can’t control their own emotions, particularly anger, they will be disruptive to co-workers, insulting to customers, and disobedient to supervisors. Students will learn why it is so important to keep a lid on anger at work.

Employees who display inappropriate grooming, dress and hygiene can easily give the boss the impression that they have poor self-esteem, poor self-management and bad work habits. Bosses also see an employee’s poor appearance as a sign of disrespect. In this module, students will learn that bosses...

In this segment, students will learn that terms of endearment, slang, street language, off-color jokes, swearing and racial or gender epithets are not only offensive in the workplace but can also be considered illegal in many cases. No boss wants to run the risk of a lawsuit because a worker cann...

Goofing off, horseplay, and intimate touching are not only distracting, they can raise legal and safety issues on the job. Invasions of personal physical space, overly familiar terms of address and joking behavior can make customers uncomfortable. In addition, it can tell a boss that a worker is ...

Meeting customers’ needs is the only reason for a company to be in business. No time is more crucial to establishing a long-term relationship than the first moment of contact. Making the customer feel welcomed should be the number one priority of every employee. In this segment, students will lea...

This segment shows your students how to set the stage for positive interaction by creating an atmosphere of courtesy, friendliness, and concern. Students will learn proper telephone etiquette and how to be accommodating and helpful to customers.

Any business that wants to keep its customers needs to have employees who want to solve a customer problem. “Sorry, I can’t help you” is not acceptable. A successful employee empathizes with the customer’s irritation and is flexible enough to find solutions. This section will teach your students ...

Active listening means getting involved, taking things seriously, asking questions and making sure you fully understand instructions before completing a task. In this section, students will learn to use active listening skills and to display cues that they are fully engaged when taking instructio...

Every small task is vital to a business. Balancing the big picture with attention to detail can be a challenge for new employees. In this segment, students will learn that not paying attention to detail or becoming easily distracted often leads to mistakes. Show your students how sweating the sma...

This segment will teach your students the basics of planning, organization and neatness as well as the importance of quotas and deadlines, standardized procedures, following orders to the letter and choosing the right tools for the right job.

Personal problems, bad moods and complicated social lives that spill over into the workplace can destroy productivity and harmony. In the workplace, work should always come first. Any time wasted indulging personal needs at the expense of work needs is viewed as unacceptable by bosses. Students w...

Employees who bring negative, depressed attitudes and personal baggage to the workplace not only cannot do their won jobs properly but they also bring down co-workers and often slow down productivity by not pulling their own weight and missing deadlines. Students will learn that gossiping about c...

Employees who exhibit good work ethic develop perseverance, loyalty and dependability. In this segment, students will learn to take their jobs personally, becoming their own quality control supervisor and taking pride in a job well done. In answering the Ancient Employee Riddle, they will see tha...