For over 40 years the James Stanfield Company has been producing award-winning programs to promote Social Competence and Transition Readiness in students with cognitive, learning and/or behavioral disabilities. Its President, Dr. James Stanfield, is a nationally recognized authority in Special Education and Instructional Design. He’s been a classroom teacher, directed federally funded research programs and was a Professor of Special Education before starting his own organization. In other words, unlike the vast majority of other educational publishers, Dr. Stanfield has been there. He knows how children learn and what teachers need to teach them.
This segment shows your students how to set the stage for positive interaction by creating an atmosphere of courtesy, friendliness, and concern. Students will learn proper telephone etiquette and how to be accommodating and helpful to customers.